Information Systmes in Global Business Today Essay

1) What are UPS smart labels? What role do they antic in UPS operations?Answer UPS Smart Labels is a computer generated transportation label that stores exclusively pertinent info for shipping of mail boats from inception to address. It stores the transmitter information in order to facilitate well timed(p) and efficient delivery of the tract.The Smart Labels playacts an important role in UPS operation. UPS was founded on a promised make by Jim Casey and Claude Ryan in 1907, The Best Service and Lowest Rate, with that, nowadays the smart label afford the UPS guests with an ontogenyd in reliability, knowledge and tractableness in delivery of the package.2) Write out the steps a package takes from pick-up by UPS driver to delivery including the role of DIAD, the UPS Data oculus, and the UPS Package CenterAnswer First, the customer input on the whole the information about the package, thusly all the information is sent to a main database, and instantly the transcriptio n generates a smart label which is attached to the package, Second, The UPS driver picks up individually day a handheld computer called a Delivery teaching Acquisition Device, (DIAD), which has the daily route in addition, the DIAD can access a wireless database. The UPS Data Center stores the package delivery, all the while providing the customer with up to minute information. It is important to note, at the same time all this is happening, all package goes through a package center and all information is stored in the data base.3) What role does wireless communication play in the UPS systems?Answer Wireless communication plays an intricate role in the UPS system. To ensure flexibility, the DIAD IV includes wireless connectivity options. This allows customers to communicate with devices (cellphone, computer) to running play their packages. Anyone with a package to ship can access the UPS web site to track their packages. This memory access pass on increase customer satisfaction and r horizontalue.4) How Has information technology change the package delivery business?Answer Information technology has change the package delivery business in a significant way. The technology has afforded companies to utilize less paper and storage space. It also allows efficiency and timely delivery as well as allowing the customer to monitor and even re-route packages throughout the delivery process. This can be done from utilizing their desktop and or smartphones. The bar code is scanned at various locations and the data is stored at the exchange base all this is done when a customer input the data and the drivers scan the bar code.5) How does UPSs investment in IT help it fall upon the strategic business objectives described in Chapter 1? Answer UPS investment in IT is essential in achieving their strategic business plan. UPS is continuously desire to improve operational excellence in order to achieve increase profitability. The new product (DIAD IV) is essential i n communication data to set aside information. Because of IT investment, UPS has acquired customer and supplier Intimacy through customer ability to track packages via desktop/smartphones.With IT, UPS business manager and drivers are able to operate in real-time with shared information. This forget afford an opportunity to for managers responded timely to situations that whitethorn arise. In addition, investment in provide a competitive payoff to UPS. It allows elimination of waste, continuous improvements and optimizing customer satisfaction. Because UPS remain invested in IT, the organization will remain on the cutting edge of technology and the company will continue to survive.